Showing posts with label tech support. Show all posts
Showing posts with label tech support. Show all posts

Friday, January 13, 2012

How Is Your Technology Confidence?

There are those of us who embrace new technology more easily than others.  It isn't that they already know how to use said new technology item.  But it seems they are predisposed to be enthusiastic about what the new thing might be able to do, AND they aren't afraid to give it a try; to play around with it. 

I'm pretty good with new technology; better with software than hardware it seems.  There is a ton I don't understand, believe me.  But I seem to have the propensity to give it a try; a baseline confidence that I won't screw it up and that there is probably some intrinsic value in the new technology.  How about you?  Do you get sweaty palms when encountering a new program or "device"?

A friend and I were talking the other day about how it seems you need a certain level of tech confidence and understanding to be willing to call into a tech support line.  Without the confidence, fears of not understanding their instructions or questions, along with the fear of seeming stupid, are overwhelming.  So the folks who need tech support the most, often avoid it. 

She also said something like, " People with low tech confidence need to get an iPhone".  That is, that the iPhone (and I think Droids also) help you to do so many techie things at the touch of a finger, you feel like a master, leading to that "bring it on" attitude we all need.

I think this predisposition to embrace something new isn't just tied to technology.  There are those who embrace new innovations of what ever their "thing" is.  My husband is one notch above a Luddite when it come to computers and such.  But he is way beyond handy when it comes to construction.  He can build, plumb, wire, and weld most anything.  If not, he'll figure it out.  And as you might imagine, he LOVES a new tool.  Is he afraid to try and figure out a new tool?  Not at all.  Put my iPhone in front of him, and all confidence, and logical thinking disappear.

And how far things have come.  So much is "plug and play" and most things have those handy pop ups that ask if you are sure you really want to completely wipe out your hard drive, before letting you do so.  So bring it on, give it a try and play around.  You may discover some cool new things and raise your tech confidence at the same time.